Booking Terms & Conditions
CONFIRMATION OF RESERVATION
When you book your holiday, you will need to sign a Booking Form and are required to pay a Confirmation Deposit equal to 50% of the rental rate to secure your booking. Upon receipt of the signed Booking Form and Confirmation Deposit, we will send you a Deposit Receipt. This is our formal acceptance of the booking. Please check the details, and advise us at once of any inaccuracies. It is understood that the person making the booking will be deemed to act on behalf of all members of the party.
Details for the final payment will appear on your invoice, and the balance must be paid in full not later than 8 weeks before the first day of the holiday. If the balance is not received by us by this time, we will be entitled to cancel the booking without prejudice to our claim for cancellation charges. For bookings made within 8 weeks of the start of your holiday, the full cost should be paid at the time of booking.
INCLUDED IN THE PRICE
The rental rate is fully inclusive of all bed linen, bathroom towels, tea towels, electricity, heating, pre / post stay cleaning & laundry (additional mid-stay cleaning can be arranged if required), local agent liaison, key handover & collection. Additional mid-week cleaning can be arranged at an additional cost. Travel cots for children under 3 can be provided free of charge. Supplementary beds (maximum of one or two depending on size of apartment) can be provided at an additional cost of CHF200 per week each.
TAXE DE SEJOUR
The tourist tax or ‘taxe de sejour’ is covered by Chalet Balthazar during the ski season and for administrative reasons is payable directly by the client to the Commune in the Summer.
The apartment is furnished and equipped to a very high standard, therefore a refundable damage deposit is payable at the time when the balance is due. This is refunded within 10 working days of departure following full inspection of the apartment.
ARRIVAL / DEPARTURE
Accommodation is available from 16.00pm on the start day of the booking until 10.00am on the final day, unless we have made a prior arrangement with you.
If you wish to cancel a booking, you should advise us by telephone and confirm the cancellation in writing, signed by the same person who signed the original booking form. In all cases of cancellation the deposit will be forfeited. If the cancellation is made after the final payment is due, you are liable for the full cost of the holiday. We will however use our best endeavours to re-let, and if successful will refund the cost of the holiday, less costs incurred.
Due to the continuing uncertainty with Covid 19 we have implemented the following changes to our Chalet Balthazar cancellation policy (for the avoidance of doubt, when any of the following COVID-19 scenarios occur prior to booking or to the period of the reservation itself), this supersedes our cancellation conditions described above.
You will always need to have adequate travel insurance to cover you for any other reason that could prevent you from traveling or become ill.
If customers are unable to travel due to the following COVID-19-related scenarios prior to booking or for the period of the booking itself:
- If the Swiss government bans non-essential travel to Switzerland
- If the Villars ski resort has to close for winter sports activities (i.e. if the lift system is closed due to COVID-19)
- If Chalet Balthazar is closed for the duration of the customer’s reservation due to intervention by the Swiss government due to a related problem to COVID-19.
In the event that any of the above COVID-19 scenarios occur prior to the reservation or for the period of the reservation itself, customers will be entitled to one of the following:
- Rollover the same reservation in 12 months time
- Request a 100% credit for any future reservation of Chalet Balthazar valid from 18 months after cancellation.
You agree to allow only those of your party to occupy the accommodation. No pets are allowed. You undertake to leave the accommodation and all its furnishings and effects in a clean state and in good order. You also undertake to advise us if any missing or damaged items and of any damage to the property and to reimburse us for such loss or damage.
We accept responsibility for any loss or damage sustained by you as a direct result of negligence of anyone employed by us, or an agent under our control. We do not accept responsibility whatsoever for happenings or actions outside our reasonable control, such as breakdown of domestic appliances, plumbing, temporary invasion of pests, acts of insurrection, theft, break-in, industrial disputes, floods, or other events amounting to force majeure. We have taken the greatest care in the preparation of the information presented to you and every effort has been made to ensure accuracy. We do our utmost to ensure that the accommodation is satisfactory and enjoyable, and take all reasonable care to maintain the property in good condition at all times. Although we take every reasonable care to ensure that nothing untoward occurs during your stay at Chalet Balthazar, we shall not be held liable for any injury, loss, accident, delay, inconvenience or irregularity arising, howsoever caused.
ACCEPTANCE OF BOOKING CONDITIONS
In signing this booking form, you acknowledge that you have read these conditions and that you accept them without reservation or exception.